Cancellation Policy

Guests may cancel their reservation up to 5 days before the scheduled arrival date and receive a full refund of the amount paid.

If a reservation is cancelled less than 5 days before arrival, the amount already paid is non-refundable.

Exceptions – Full Refund in Extraordinary Circumstances

A full refund may be granted in exceptional circumstances where an event:

Covered events may include:

Declared public health emergencies
Officially declared epidemics, pandemics, or public health emergencies that directly affect the location of the accommodation. Endemic illnesses or illnesses normally associated with a particular region are not included. COVID-19 is not covered under this exception.
Government-imposed travel restrictions
Mandatory restrictions imposed by a competent government authority, including evacuation orders or legally binding restrictions that prevent travel to or access to the accommodation. General travel advisories or recommendations are not included.
War, terrorism, or civil unrest
War, military action, terrorism, civil war, bombings, riots, rebellion, insurrection, or other serious acts of hostility that directly affect the accommodation area.
Major failure of essential infrastructure
Prolonged outages of essential services such as electricity, water, or heating that significantly affect the accommodation or the surrounding area.
Unforeseeable natural disasters or severe weather
Serious unforeseen events such as earthquakes, floods, landslides, or other severe weather conditions that make the stay impossible or unsafe.

Requests for a refund under these exceptional circumstances may require appropriate supporting evidence.

Each request will be reviewed individually based on the circumstances and the information available at the time.

By making a reservation, the guest confirms that they have read and accepted this Cancellation Policy.